Introduction
This Privacy Policy explains how Honor Claims LLC, operating as Honor Claims, collects, uses, safeguards and discloses information in connection with https://honorclaims.ai and its educational and support services. “Company,” “Honor Claims,” “we,” “us” and “our” refer to Honor Claims LLC.
Read this Policy with the Terms at https://honorclaims.ai/terms. The signed Agreement records contractual acknowledgments and the incorporated document versions. This Policy is an information-practices notice; merely visiting the website does not substitute for a required separate consent or signed amendment. SMS, marketing and any legally required sensitive-data authorizations are obtained separately as applicable.
Services are intended for adults residing in the United States. We do not intentionally offer services to or collect data from residents of the EU, EEA or UK.
01Information We Collect
We may collect the following categories of information:
Personal Information
• Full name
• Email address
• Phone number
• Mailing address
• Date of birth
• Social Security Number (when voluntarily provided)
Military and Claim Information
• Branch of service
• Dates of service
• Discharge status
• DD214 and related documentation
• Disability and medical documentation
Health-Related Information
• Medical records voluntarily provided
• Diagnosis information
• Treatment history
• C&P examination documentation
Website Usage, Tracking, and Advertising
When you visit our website, we may automatically collect:
• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Referral source
We use cookies, analytics tools, advertising pixels, retargeting and similar technologies to improve website performance, user experience, and marketing effectiveness. We utilize these tracking technologies to analyze website traffic, measure marketing performance, and serve interest-based advertisements to you on other platforms. This means third-party vendors, including Google, may use cookies or device identifiers to serve ads based on your past visits to our site.
You can generally manage your preferences or opt out of certain advertising features through your browser settings or by visiting the network advertiser's website. You may also disable cookies through your browser settings.
Browser Privacy Signals and Advertising Controls: You may request to opt out of targeted advertising and any advertising disclosure classified as a sale or sharing under applicable law by contacting [email protected]. We honor applicable privacy choices and legally required browser opt-out signals. Browser settings and advertising-platform controls may provide additional options; they do not replace rights available under applicable law.
02How We Use Your Information
We use your information to:
• Provide educational and procedural support services
• Evaluate whether our services are appropriate for you
• Respond to inquiries
• Schedule consultations
• Process payments
• Send service-related communications
• Improve website functionality and marketing performance
• Comply with legal obligations
Service and guarantee administration may continue after regular services end, including eligibility documentation, claim/review records, refund requests, provider-credit administration and disputes. This does not extend regular service access.
03Data Sharing and Disclosure
We disclose information as needed for the educational/support services, guarantee/refund administration, authorized provider coordination, website operation, disclosed marketing activities, and legal obligations. Advertising pixels and retargeting may disclose website activity, online identifiers and device information to advertising/analytics providers so they can measure advertising and show interest-based ads across websites or services. These advertising disclosures are subject to applicable consent and opt-out requirements.
We do not exchange personal information for monetary payment. Some advertising disclosures may nevertheless be classified as a sale, sharing or targeted advertising under applicable privacy laws. Section 06 describes how to exercise applicable rights; the Policy does not claim that no cross-context advertising sharing occurs.
Independent medical-provider services are governed by the provider network's privacy notices, professional consent and service terms. A referral or credit election alone does not authorize disclosure of all medical records. Transfers must be limited to permitted purposes and supported by applicable authorization. Honor Claims remains responsible for its own disclosures; providers are responsible for independent clinical processing. Public use of identity, medical history, image or testimonials requires separate permission; Agreement acknowledgment alone does not authorize it. SMS opt-in and consent records are not disclosed for third-party marketing.
04Data Processing, Security, and Retention
While Honor Claims LLC is not a HIPAA-covered entity and does not provide medical services, we recognize that veterans may voluntarily share sensitive medical and military records. We are committed to protecting the privacy and security of your information and implement robust technical, administrative, and physical safeguards. We apply safeguards consistent with industry best practices and similar levels of precaution used in regulated environments.
Processing of Sensitive Health Data
While we are not a HIPAA-covered entity, we acknowledge that you may voluntarily upload or share military, medical, or disability claim documentation. We process voluntarily supplied sensitive records for the educational/support purposes described here and for necessary service, guarantee, refund and dispute administration. Any separate authorization required for collection or disclosure is obtained through the applicable process; uploading a record is not a blanket authorization for unrelated use or public disclosure.
You may revoke this consent at any time by contacting us, subject to operational retention necessary to enforce our legal rights.
Third-Party Processors
To provide our services, we engage with trusted third-party software service providers who process information on our behalf. These services include, but are not limited to, Google Workspace (for secure document storage, collaboration, and email, which includes Google Drive and utilizes industry-standard security and, where applicable, Business Associate Agreements for Protected Health Information), and Go High Level (for customer relationship management, communication, and marketing automation).
We only share information with these providers as necessary for them to perform their designated functions and require them to protect your data with comparable security standards.
Security Measures
These safeguards include: encryption of data in transit and at rest, secure cloud-based storage providers, role-based access controls, limited access to client information on a need-to-know basis, multi-factor authentication for administrative systems, secure document storage and transfer protocols, and periodic review of access permissions. All client-facing team members undergo background vetting and are bound by confidentiality obligations.
Although no transmission over the internet can be guaranteed to be 100 percent secure, we take commercially reasonable and appropriate measures to protect client information.
Data Retention and Deletion
We retain your personal and medical information only for as long as reasonably necessary to fulfill the purpose for which it was collected, enforce our contractual agreements, prevent fraud, or satisfy legal and accounting retention requirements. In determining appropriate retention periods, we consider the volume, nature, and sensitivity of the data, as well as operational business needs.
The 365-day regular-service period is not a blanket data-deletion deadline. Limited records may remain necessary for an active guarantee, elected provider credit, refund administration, disputes or legal retention. Withdrawal of consent or a deletion request does not alone create an automatic MBG exclusion; any inability to verify a contractual requirement must be evaluated under the Terms and applicable rights.
05SMS Communication and Consent
If you provide your phone number and explicitly opt in, you consent to receive SMS messages from Honor Claims LLC, operating under the brand Honor Claims.
These messages may include:
• Appointment confirmations
• Follow-ups
• Service updates
• Educational communications
• Claim-related informational messages
• Marketing or promotional messages (only if separately consented)
Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP.
Mobile information, SMS opt-in data, and consent records will not be shared, sold, rented, or disclosed to third parties for marketing purposes. SMS consent applies solely to communications from Honor Claims LLC and its brand Honor Claims.
Marketing consent is not required to purchase. Opting out of SMS does not by itself end guarantee coverage if the client maintains an agreed working service channel, including email. SMS/marketing consent remains separate from acknowledgment of the Agreement.
06Your Rights
You may request to:
• Access your personal information
• Correct inaccuracies
• Request deletion (subject to legal retention requirements)
• Withdraw SMS consent at any time
To exercise these rights, contact:
Email: [email protected]
State Privacy Rights and Appeals Procedure
Depending on your jurisdiction (including Virginia), you may have the right to request access to, correction of, or deletion of your personal data. We will respond to verified requests within forty-five (45) days, or as permitted by applicable law.
Right to Appeal
If we deny or are unable to act upon your privacy request, you may appeal our decision by submitting a written appeal to [email protected] with the subject line "Privacy Request Appeal." We will respond to your appeal within sixty (60) days of receipt outlining our decision and reasoning.
Advertising choices and applicable sale/sharing rights
We use advertising pixels and retargeting as described in Sections 01 and 03. Where applicable, you may opt out of targeted advertising and disclosures classified as sale or sharing by contacting [email protected]. Required browser opt-out signals and consent choices are honored as applicable. Opting out of marketing, targeted advertising or SMS does not by itself cancel purchased services or void MBG; maintain the agreed working service contact channel. We do not exchange personal information for monetary payment; advertising-related disclosures may have a different legal classification under your jurisdiction.
07Age Restriction
Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors.
08Changes to This Policy
We may update this Privacy Policy to accurately describe our information practices and comply with applicable requirements. The updated notice will show its effective date and material changes will be communicated as required. Posting a new notice or continued use does not, by itself, amend an existing signed Agreement or incorporated contractual promises. A contractual change requires the written amendment signed by both parties specified in the Terms. Where a change in processing requires new consent, obtain that consent before relying on it.
09Policy Compliance and Regulatory Disclosure
As part of our commitment to transparency, we are required to complete an accurate Data Safety Section for mobile applications (if applicable) that clearly details our collection, use, and sharing of user data to showcase our app's privacy and security practices.
10Developer Contact
To submit privacy-related inquiries or exercise your rights, please contact us at:
Honor Claims LLC
Operating as Honor Claims
Email: [email protected]
Website: honorclaims.ai
Copyright Honor Claims 2026. All rights reserved.